Privacy Notice

Last Updated: May 24th, 2018

At S.C. Sulina Estival 2002 S.A., we are committed to protecting and respecting your privacy. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.

Information & Consent

This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.

By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.

The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to S.C. Sulina Estival 2002 S.A..

When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://2dhotel.reserve-online.net/ unless specified otherwise.

By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.

Identity

When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to S.C. Sulina Estival 2002 S.A..

Data Controller

S.C. Sulina Estival 2002 S.A. operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:

Hotel 2D Resort & Spa “S.C. Sulina Estival 2002 S.A.”
Str. Delta
905500, Neptun
RO

The User may contact our Data Protection Officer:

Data Protection Officer
dpo_sulinaestival2002@yahoo.com

Data Processor

WebHotelier operates this booking system on behalf of S.C. Sulina Estival 2002 S.A. and is committed to protecting the privacy of the users of this system. WebHotelier is:

WebHotelier Technologies Limited
Mnasiadou 9 (Demokritos Building, Office 16)
1065 Nicosia
Cyprus

For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of S.C. Sulina Estival 2002 S.A., WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Limited.

WebHotelier is a certified PCI-DSS Level 2 Service Provider audited monthly by Trustwave.

The User may contact WebHotelier's Data Protection Officer:

Data Protection Officer
dpo@webhotelier.net

Obligatory nature of providing the data

The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.

Personal data we collect and process

This will include:

personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
financial details in order to process your booking when we require pre-payment;
details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.

We grant permission to our data processor:

to use your personal information for reserving rooms and/or other services for you at S.C. Sulina Estival 2002 S.A.;
to pass on your financial details to S.C. Sulina Estival 2002 S.A. and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
to use your information for marketing purposes (where you explicitly agree to this); and
to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).

Social Login:

In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.

Third-party data (e.g. book for a friend)

In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

Sensitive Data

Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.

Purpose of processing personal data

Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:

To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
To manage the User’s contact requests with us through the channels provided to this end.
To manage the sending of personalised commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
To manage the provision of the contracted accommodation service, as well as additional services.
To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.

Data Retention

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

Legitimate interest for processing your data

The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.

Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.

To revoke such consent, the User may contact us through the appropriate channels.

By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.

Data Disclosure

We will use and disclose Personal Data as we believe to be necessary or appropriate:

to comply with applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
to enforce our terms and conditions;
to protect our operations;
to protect the rights, privacy, safety or property of our own, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.

International transfers of personal data

We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).

Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.

User's Responsibility

The User:

Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.

Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.

Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.

Exercise of Rights

The User may contact us at any time free of charge, to:

To obtain confirmation about whether or not personal data concerning the User are being processed by us.
To access their personal details.
To rectify any inaccurate or incomplete data.
To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To confirm revocation of consent.
To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
To request the portability of your data.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.

Security Measures

We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

INFORMARE PRIVIND PRELUCRAREA DATELOR CU CARACTER PERSONAL

În conformitate cu Regulamentul UE 2016/679 privind protecția datelor cu caracter personal aplicabil din data de 25 mai 2018, S.C. SULINA ESTIVAL S.A., cu sediul in Neptun, inregistrata la Registrul Comertului sub nr. J13/1341/2002 , CUI: RO14681581, vă informeaza ca prelucreaza datele urmatoarelor categorii de persoane fizice: clienti/potentiali clienti, fosti clienti vizitatori.

Datele cu Caracter Personal prelucrate sunt doar cele necesare scopurilor prelucrarii.

Scopurile prelucrarii: identificarea clientului; pentru a oferi și personaliza serviciile pe care le solicitați și pe care le așteptați de la noi; pentru a vă oferi nivelul așteptat de ospitalitate în cameră și în cadrul proprietăților noastre; prestari servicii turistice (cazare, masa, relaxare) ; promoțiile de vânzări; protectia proprietatii si a bunurilor; imbunătățirea serviciilor; sondaje; incasari asociate serviciilor turistice; activitati de marketing; indeplinirea unor obligatii legale;

Temeiurile legale al prelucrarii: (1) consimtamant privind datele necesare activitatii de marketing (2) executarea contractului de la care persoana vizată este parte, sau pentru a face demersuri la cererea persoanei vizate înainte de încheierea acestuia (3) indeplinirea prevederilor legale aplicabile (HG 237/2001,Legea contabilitatii), legitim interes.

Categoriile de destinatari si imputerniciti: S.C. SULINA ESTIVAL S.A. ar putea comunica datele cu caracter personal colectate direct sau prin intermediul unor imputerniciti, următoarelor categorii de destinatari: societati de asigurare/reasigurare precum si altor companii din grupul din care acestea fac parte, Pool-il de Asigurare impotriva Dezastrelor Naturale (PAID) autorități ale statului (inclusiv autorități fiscale), furnizori implicați în mod direct/indirect în procesul de asigurare ( furnizori de servicii IT, banci, furnizori de servicii de arhivare, cabinete de avocatura, firme de curierat etc.), agenții de stat, guvernamentale, dacă legislația stipulează acest lucru;

Păstrarea datelor: Păstrăm datele dvs. cu caracter personal pe perioada necesară pentru a îndeplini scopul pentru care au fost colectate, de regulă pe durata oricărei relații contractuale și pentru orice perioadă ulterioară, după cum este necesar sau permis de legea aplicabilă (Legea arhivarii, Legea contabilitatii, Ordinul MF, Codul muncii, HG237/2001) . Politicile noastre de păstrare a datelor reflectă statutul aplicabil al perioadelor de prescripție și al cerințelor legale.

Marketing direct: Noi folosim datele cu caracter personal pentru a vă trimite mesaje de marketing pe baza consimțământului dvs. exprimat. Puteți să vă retrageți consimțământul pentru comunicările de marketing direct în orice moment, contactând-ne la adresa sales@2dhotels.ro.

Drepturile persoanelor fizice in legatura cu prelucrarea datelor personale: dreptul la informare (aveti dreptul de a fi informat cu privire la colectarea și utilizarea datelor personale); dreptul de acces (aveti dreptul de a accesa datele personale și informatii suplimentare, si va permite să cunoasteti si sa verificati legalitatea prelucrarii); drept la rectificare (dreptul de a obtine rectificarea datelor inexacte, precum si completarea datelor care sunt incomplete, inclusiv prin furnizarea de catre Dvs informatii suplimentare); dreptul la stergerea datelor (“Dreptul de a fi uitat” = in situatiile reglementate expres de lege, in special in cazul in care va retrageti consimtamantul sau in cazul in care se constata ca Datele au fost prelucrate ilegal, aveti dreptul de a obtine din partea Societatii stergerea Datelor); dreptul de a retrage consimtamantul (dreptul de a retrage, in orice moment, consimtamantul pentru prelucrarea Datelor); dreptul la portabilitatea datelor (dreptul de a primi Datele pe care le-ati furnizat într-un format structurat, care poate fi citit automat si dreptul de a solicita ca Datele sa fie transmite altui operator); dreptul la restrictionarea prelucrarii (dreptul de a obține din partea Societatii restricționarea prelucrării Datelor in anumite situatii reglementate expres de lege, in special in cazul in care contestati exactitatea Datelor sau in cazul in care prelucrarea este ilegala, dar dvs. va opuneti stergerii Datelor. In aceste situatii, cu exceptia stocarii, Datele nu vor mai fi prelucrate); dreptul de a depune plangere (dreptul dvs. de a depune plangere la Autoritatea Nationala de Supraveghere a Prelucrarii Datelor cu Caracter Personal); dreptul la opozitie (dreptul să va opuneti la prelucrarea bazată pe interesul legitim sau îndeplinirea unei sarcini de interes public/exercitarea autoritatii publice, inclusiv profilarea, marketing direct și prelucrarea în scopul cercetării stiintifice/istorice și al statisticilor); drepturi de a nu face obiectul unei decizii bazate exclusiv pe prelucrarea automată, inclusiv crearea de profiluri, care produce efecte juridice care privesc persoana vizată sau o afectează în mod similar într-o măsură semnificativă. In cazul in care ne-ati oferit consimtamantul pentru prelucrarea de date personale aveti dreptul de a va retrage oricand acest consimtamant.

Pentru orice solicitări pe care le puteți avea cu privire la exercitarea drepturilor menționate mai sus, pentru retragerea consimțământului, sau pentru a ne adresa orice alte intrebari privitoare la cele comunicate prin prezenta, puteți să contactați S.C. SULINA ESTIVAL S.A. la adresa de e-mail: sales@2dhotels.ro, si/sau la adresa poștală menționată mai mai sus, in atentia Responsabilului cu Protectia Datelor. In cazul in care datele cu caracter personal comunicate sunt ale unui minor, parintele sau tutorele va fi cel informat pentru copilul minor.

Daca nu sunteti de acord cu prelucrarea datelor conform celor indicate mai sus, vom fi in imposibilitatea de a va oferi serviciile noastre.